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Raymour And Flanigan Bedroom Set Reviews
Raymour And Flanigan Bedroom Set Reviews
About Raymour & Flanigan Furniture
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Raymour & Flanigan Furniture Reviews
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Page 1 Reviews 0 - 10
Matt of Buffalo, NY Verified Reviewer
Original review: Nov. 26, 2021
Happy Thanksgiving to me, bought this custom sectional with platinum protection and get a nice holiday call, they don't stand behind their work and I can deal with it. Save your money find a better company to buy from. Happy Thanksgiving.
Lucy of Danbury, CT Verified Reviewer
Original review: Nov. 4, 2021
I'm highly disappointed in this product. For the price it is not worth it! I had it just shy of a year and the parts that hold the mattress started breaking. Eventually, the mattress sunk in and broke completely. Since I didn't purchase the warranty (didn't think I had to) I was not covered nor given a discount. What quality bed breaks that fast?! I'm one person… no reason except bad material. Don't waste your money.
Kathleen of Totowa, NJ Verified Reviewer
Original review: Oct. 17, 2021
I purchased a love seat and a recliner from Raymour and Flanigan just over 6 mo ago. The recliner was a floor model. It broke within 6 mo of getting it. The metal in the chair just snapped. I called R&F but they gave me the run around because it was a floor model and I took my chances. I finally paid to have someone come out to look at it who said he had never seen any chair break like that before and it was a defect and unrepairable. Someone called me from R&F and said that they would give me a credit for the chair. I only had it 6 mo! It should have lasted longer than that and It was not cheap! She said they would email it to me but I only had 14 days to redeem it. I was ok with that. I never received it. Not in email or regular mail. I have called the company so many times and no one returns my calls. I am so disgusted with this company. Will never buy from them again and will make sure others know you can't trust their furniture or their word.
Mehak of Montclair, NJ Verified Reviewer
Original review: Oct. 2, 2021
DO NOT PURCHASE EVEN INSURANCE! - Broken bed and Raymour & Flanigan is non-responsive. Bought a bed set which was delivered on June 29, 2021. Right after a week of the bed being delivered, the bed starting creaking and falling apart. Even if one sat on the bed, the bed would creek. It was so uncomfortable sleeping on the bed. The service technician came to look at the bed (the appointment was not given for 3 weeks) and the technician just drilled the wood again and left. The technician said that there is nothing else he could do.
Another week in, the bed starting creaking again. We did another inspection and learned the wooden frame is actually broken towards the bottom of the bed. The store is telling us that there is nothing they can do besides having another technician come out. Again, the appointment is not available for another 3 weeks according to the customer care unit. We tried reaching out to the service unit for an expedite but no one picks up the phone and neither they return calls/messages. Here we are with a broken bed that we have had for about 3 months. We even purchased insurance which has been worthless. Do yourself a favor and get a bed set from somewhere else. Thank you.
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Chantele of Vineland, NJ Verified Reviewer
Original review: Oct. 1, 2021
I would like to say that Raymour and Flanigan went above and beyond and exceeded my expectations. We are pleased and happy with the professionalism of everyone involved from the salesperson to the delivery driver and at check out. They were very courteous and respectful. I think that everyone should have a painless experience such as the one that I had. People would have great furniture and taste if they were to shop at Raymour and Flanigan.
Customer increased Rating by 3 stars!
Steven of New York, NY Verified Reviewer
Resolution response: Oct. 7, 2021
Though we lost nearly $300 on it, they replaced the mattresses. I'm fine with the outcome. Manager at Broadway location was very helpful (Dominick).
Original review: Sept. 22, 2021
Serta Mattress was rarely used. There is a significant soft spot in the Mattress which makes it difficult to sleep on. After cancelling our scheduled appointment to have one of their representatives check it out, the Raymour & Flanigan person stopped by to inspect. While visiting, he indicated that the mattress looked defective...he took photos and left. Two days later I called their service department and the person I spoke to indicated that it did not meet their definition of defective.
Karen of Berlin, NJ Verified Reviewer
Original review: Sept. 12, 2021
Bought a mattress, which failed. I was then upsold on a new one because the old one no longer existed, which also failed. They know what to upsell another one because the old one no longer exists again. If I bought a car with an engine guarantee and it died within that guarantee, they would not replace it with an older one or upcharge me...They would replace for the guarantee... The will only issue a store credit, which is useless, as I will never step foot into another Raymour and Flanigan or upsell me on a new one. The only acceptable thing would be to replace the mattress for free or issue a full cash refund.
Catherine of Yonkers, NY Verified Reviewer Verified Buyer
Original review: Sept. 10, 2021
I purchased a sleeper sofa and I had technicians come out to my house two times. I bought the platinum protection plan under the falsehood that if anything happened with the sleeper sofa the protection plan would cover it! When I or anyone sits on the couch we sink into it. It's embarrassing to say the least. The first technician wrote in his report that the mattress base was squeaking. The second tech came yesterday and stuffed the cushions which I was told it was a courtesy call, and if I wanted the issue taken care of it would cost me. As I understand the base where the cushions sit would be part of the Base Mechanism or Sleeper Mechanism. Dissatisfied and disappointed customer, Catherine **.
bob of Newton, NJ Verified Reviewer Verified Buyer
Original review: Sept. 5, 2021
Everyone at the E. Hanover store was great, bought 2 chairs for my wife who just had knee replacement, set up delivery. Took day off from for delivery which was scheduled for 10-2, 6:30 pm notified delivery is cancelled but will happen next day 10-2, take off another day, 4:30 pm notified delivery is cancelled, promised delivery on Saturday 8-10, 12:30 notified truck broke down. Delivery cancelled. We must have made 30 phone calls to customer service and store manager, customer service did not care at all about issue, store manager could not get any info from delivery dept at all. I had to drive 25 miles to Randolph to pick up the chairs myself, where I found out they were never on a truck at all. Go to any other store but R&F.
Yasmin of Moonachie, NJ Verified Reviewer
Original review: Aug. 24, 2021
Have more 2 yrs fighting with Raymour sofa company. This company sold me defective sofas and I have been fighting for more than 2 yrs to give me my money back and I'm in collections. I need to know what I should do get this issue resolved.
Raymour & Flanigan Furniture author review by ConsumerAffairs Research Team
Selections for dining rooms, home offices, and kids' bedrooms, plus mattresses, home décor and rugs. Family owned and operated for more than 60 years.
Delivery: Guaranteed 3-day delivery.
Warranty: Mattress, furniture and Platinum coverage plans available.
Returns: Items that are available only online are eligible for returns for no charge.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
